A Wicked Problem
Through collaborative brainstorming sessions, our team of designers diligently analyzed various facets of the problem, gradually narrowing down its complexities to identify key pain points and opportunities for improvement. Our design challenge was “How might we help migrant people find the information, complete the tasks & successfully get their paperwork done to start their life in a new city.”
Solving that wicked wicked problem.
During our first week at the Ironhack, we dove headfirst into our assignments. We received our team project and delved into the intricacies of problem-solving from inception to fruition (mid-fi level prototype). From initial research and problem definition to the design process and prototype development, we absorbed the invaluable essence of design and creation. In just one week, my team and I confronted our maiden challenge, transforming problems into viable solutions.
Project Type: Mid-fi design
My Role: UX, UI
Sneak peak into the design
Challenge & Deliverables
Introducing One4Expats, a mobile application engineered to streamline the visa application process for migrants seeking residency in a foreign land. Our app centralizes essential documents and simplifies appointment scheduling, ensuring a hassle-free journey towards residency.
Team: Flavia Jonsson, Daniela Vandrey, Elizabeth Brown
Main outcomes: User research, Problem Definition, and basic prototyping
Deliverables: Design Process: empathize, define, Ideate, Prototype, test, and final delivery
Challenge topic: Immigration
Our overview of the project
Background: Our focus is to find and or create a more effective solution to the struggles of documentation to a new country and obtaining the needed resources.
Goal: What are the most difficult pain points of the process to get the visa.
Target Users: ages 20 -45, single, likes to travel, 3.5 % of the population are migrants and are with a mobile device.
Empathize
Working on this project, being my first.. everything we was a first. As it gets more exciting with each step, we moved onto using an affinity diagram to extrapolate the information from our interviews to narrow down our pain points and what was the most important thing to focus on when coming up with a concept for our design.
Empathize
We then took our research and formulated our target user persona based on the target demographic we new of. This was quite a cool concept. I have always understood understanding the concept of your target audience, creating a persona, really gives you more depth and understanding. It makes your user real.
Problem Statement
After the first part of the design process is gathered, we move onto defining. After a lot of ideation and combinations this was our final problem statement we were going to work with.
Define
We created a simple and efficient task flow so that we could keep the design simplistic, easy to navigate, and everything all in one location. We wanted to keep the structure, to solving our problem.
Define
We used an affinity diagram to categorize the features we wanted, what would work, could work. What might have and won’t we needed to not focus on during the scope of the project.
Ideation
Using the crazy 8s method and worst ideas, we narrowed down as a team what we wanted the app to look like, and how efficient we wanted to keep the app.
Develop
We used sketches, and low fidelity wireframes to create the foundation and bones to our app.
Develop
We moved onto mid fidelity prototyping and conducted user testing to see how our prototype would feel to users, we got great feedback and updated our design in the mid fidelity phase.
Insights
What we found during the testing sessions:
Overall: users found it easy to navigate and preferred our app
Positive feedback: Clean, simple, liked certain features
Negative feedback: clarity on where documents are located, info on the welcome page
For a more detailed look into my project, please read my case study.